Contact us

Frequently Asked Questions

I am a school representative looking for a new uniform supplier

Please visit our information page for schools. The page will give you information about how we work, the uniform that we can supply, and how to contact us to discuss your uniform requirements.

  • I am a parent of a school that has an Online Shop. How do I view my school’s uniform?

You need to enter a password to view the official uniform for your school.

Your school should have supplied you with a password to access your school’s online uniform catalogue. When you have this password, you need to enter it on the top right of the screen in the box that says First-time users enter your password here:

When you have entered the correct password, you will be asked to register your details. Click on the Register option and enter the required details.

You will then be directed to your individual school’s uniform page.

  • I do not know my school password

Passwords for schools with an Online Catalogue are supplied by the school. If you have forgotten the password, please email us at and we will provide it for you.

  • Does the uniform have the school logo already applied?

Items are delivered as shown on the product image. If you have registered as a parent of a particular school and are viewing that school’s catalogue, those items will be supplied with the logos etc. already applied.

  • What size garment should I order?

There are sizing guides for each product. These can be found on the web page for each individual item (next to product description). Some items may only be available in one size.

For further guidance on how to measure your child you can view several videos by clicking below:

School Uniform Measurement Guides

Videos include how to measure:
Girls Skirts | Girls trousers | Boys trousers | Boys blazers | Girls blazer | Boys shirts | Girls blouses | Boys height | Girls height

  • How long will my order take?

All school uniform deliveries despatched directly from The School Uniform Specialists will be delivered by DPD courier on a tracked service.

If you have requested delivery to a home address your order will be despatched within 2 working days (subject to stock availability). Please note if the order is short of an item (especially during the summer holidays (July, August & early September) we may wait until the order is fully complete before despatching the whole order – you will be notified if this is happening once the order has been processed).

If you have requested delivery to the school (please note this is not applicable to all schools), your order will be despatched during the next school delivery (delivered on Wednesday/Thursday each week – please note your order must have been placed by Monday 3pm for the order to be processed in time for the school delivery that week).

If you are ordering from an International school then delivery can take longer due to international shipping times. Please refer back to your individual schools webshop for specific information regarding delivery timescales for international schools.

  • My payment will not go through

Please check that you have entered the card information correctly. 9 times out of 10, parents that call us have entered their card information incorrectly. Note that the long card number should be entered WITHOUT spaces. You also need to make sure you are clicking 'Visa Debit' if the card is a debit card and not just the 'VISA' option. If after checking you are still experiencing problems, please feel free to call us on +44 (0)1584 874 268.

  • I need to return an item

On the reverse of your Delivery Note you will see a Returns Form. Please fill this in and enclose it with your returned item. For UK returns you can create a freepost returns label through our returns section on our website. A link to the returns page is here Returns Page If you need to print off a copy of the returns form then you can also print this off from the returns page. Please ensure you have read and understood all terms & conditions prior to returning your item(s) to us – these can also be found on the Returns Page.

For returns from outside of the UK please refer back to the specific information on your schools shop.


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